Privacy Policy

1. Information We Collect

1.1 Personal Information You Provide

We may collect personally identifiable information that you voluntarily provide, including:

• Full name
• Email address
• Phone number
• Mailing address and project address
• Project details and service requirements
• Budget range and timeline preferences
• Any other information you choose to provide in messages or forms

1.2 Information Collected Automatically

When you access our Site, we may automatically collect certain information, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system
• Device type (desktop, mobile, tablet)
• Pages visited and time spent on each page
• Referring website or source
• Date and time of each visit
• Click patterns and navigation paths
• Screen resolution and viewport size

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your browsing activity. These include:

• Essential Cookies: Required for the Site to function properly, including session management, security tokens, and remembering your cookie consent preferences.
• Analytics Cookies: Help us understand how visitors interact with our Site by collecting information about page views, traffic sources, bounce rates, and user behavior patterns. This data is collected anonymously and aggregated.
• Performance Cookies: Monitor Site performance, load times, and error rates to help us improve the user experience.
• Marketing and Advertising Cookies: Used to track visitors across websites to display relevant advertisements, limit the frequency of ads shown, and measure the effectiveness of our advertising campaigns.
• Preference Cookies: Remember your settings and preferences, such as language, accessibility preferences, and display options.

You can control cookie preferences through the cookie consent banner displayed when you first visit our Site, or by adjusting your browser settings. Note that disabling certain cookies may affect Site functionality.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Respond to your inquiries and provide estimates for excavation services
• Communicate about your project, including scheduling, updates, and completion
• Process and manage service requests and contracts
• Send follow-up communications related to your inquiry or project
• Improve our Site, services, and customer experience
• Analyze website traffic and usage patterns to optimize content and performance
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our terms of service
• Send periodic emails about our services, promotions, or company news (with your consent)
• Maintain internal records and business analytics

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our business, such as email service providers, hosting providers, CRM platforms, analytics services, and payment processors. These providers are contractually obligated to keep your information confidential and use it only for the purposes we specify.
• Legal Requirements: We may disclose your information if required to do so by law, court order, or governmental regulation, or if we believe such action is necessary to comply with legal processes, protect our rights, or ensure the safety of our users.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.
• With Your Consent: We may share your information for any other purpose with your explicit consent.

4. Third-Party Services

Our Site may use the following third-party services that collect information:

• Google Analytics: Collects anonymous usage data to help us understand Site traffic and user behavior. Google's privacy policy applies to data collected by their services.
• Supabase: Our database and authentication provider, which processes and stores data submitted through our forms.

We encourage you to review the privacy policies of these third-party services.

5. Data Security

We implement industry-standard security measures to protect your personal information, including:

• SSL/TLS encryption for all data transmitted between your browser and our servers
• Secure database storage with access controls and authentication
• Regular security assessments and updates
• Row-level security policies to restrict data access
• HTTP security headers (HSTS, X-Frame-Options, Content-Security-Policy)

While we strive to protect your information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security of your data.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Contact form submissions and project inquiries are retained for business record-keeping purposes. You may request deletion of your personal data at any time by contacting us.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete personal information.
• Deletion: Request deletion of your personal information, subject to legal retention requirements.
• Opt-Out: Unsubscribe from marketing communications at any time.
• Cookie Preferences: Manage your cookie preferences through the cookie consent banner or your browser settings.
• Do Not Track: We honor Do Not Track signals sent by your browser.

To exercise any of these rights, please contact us using the information provided below.

8. Children's Privacy

Our Site is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

9. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information. To exercise your CCPA rights, contact us using the information below.

10. Accessibility

We are committed to ensuring our Site is accessible to all users, including those with disabilities. Our Site includes an accessibility widget that allows you to customize your browsing experience with profiles designed for various needs, including seizure safety, vision impairment, ADHD, cognitive disabilities, keyboard navigation, and screen reader optimization. For more information, see our Accessibility Statement.

11. Links to Other Websites

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically. Your continued use of the Site after any changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

You may also visit our Contact Page to submit an inquiry.